Privacy Policy

Last updated: January 19, 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform (the "Service").

This Service is intended primarily for users located in South Africa and is governed by the Protection of Personal Information Act, 4 of 2013 ("POPIA").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Responsible Party

For purposes of POPIA, Teamtjie is the Responsible Party responsible for the processing of personal information.

Contact details: Email: support@teamtjie.co.za Address: 27 Sonneweelde Street, Durbanville, Cape Town, 7550, Western Cape, South Africa

Our appointed Information Officer can be contacted using the details above.

2. Personal Information We Collect

We may collect and process the following categories of personal information:

  • Identifying information (such as name and email address)
  • Account and authentication information
  • Billing and transaction references
  • Usage and interaction data
  • Technical data (such as IP address, browser type, device information)
  • Communications you send to us (support requests, emails, feedback)

We only collect personal information that is necessary, relevant, and lawful for the purposes described in this policy.

3. Payment Information

Payment transactions are processed by our third-party payment provider, Paystack.

  • We do not store or process full payment card details on our servers
  • Payment information is handled directly by Paystack in accordance with their security and privacy practices
  • We may receive limited transaction-related information (such as payment status or reference numbers) for accounting and service delivery purposes

4. How We Use Personal Information

We process personal information for the following purposes:

  • To provide, operate, and maintain the Service
  • To create and manage user accounts
  • To process subscriptions and payments
  • To communicate with users about the Service
  • To provide customer support
  • To improve functionality, performance, and security
  • To prevent fraud and abuse
  • To comply with legal and regulatory obligations

We do not process personal information for purposes incompatible with those listed above.

5. Lawful Basis for Processing (POPIA)

We process personal information in accordance with POPIA on the following lawful bases:

  • Consent, where required
  • Performance of a contract with the user
  • Compliance with legal obligations
  • Legitimate interests, provided such interests do not override your rights

Where processing is based on consent, consent may be withdrawn at any time.

6. Marketing Communications

We may send service-related communications, product updates, or operational notices.

  • You may opt out of non-essential communications at any time
  • We do not sell personal information to third parties
  • Marketing communications will only be sent where permitted by law or where consent has been obtained

7. Disclosure of Personal Information

We may share personal information with the following third-party service providers:

Payment Processing
  • Paystack - Processes subscription payments and billing information. Paystack operates as an independent operator in accordance with its own privacy policy.
Authentication & Data Storage
  • Supabase - Provides authentication services (OAuth, OTP) and stores user credentials. Personal information (email, name, authentication tokens) is processed by Supabase.
Email Communications
  • SendGrid and/or Resend - Send transactional emails including notifications, invitations, and account-related communications. We share email addresses and relevant message content with these providers.
Analytics
  • Mixpanel - Tracks usage patterns and product analytics. We share anonymised or pseudonymised usage data to improve the Service.
Other Disclosures

We may also share personal information with:

  • Hosting and infrastructure providers
  • Professional advisers where necessary
  • Authorities or regulators where required by law

All operators are required to implement appropriate security safeguards and to process personal information only in accordance with our instructions or applicable law.

8. International Transfers

Personal information may be processed or stored outside South Africa, including by third-party service providers such as Paystack and cloud infrastructure providers.

Where personal information is transferred outside South Africa, we ensure that:

  • The recipient is subject to laws, contractual obligations, or binding rules that provide an adequate level of protection as required by POPIA; or
  • The transfer is otherwise permitted under POPIA, including where necessary for the performance of a contract or where the data subject has provided consent.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer required, it is securely deleted or anonymised.

10. Security Safeguards

We implement reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration, or destruction.

While we take security seriously, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Data Breach Notification

In the event of a data breach that compromises your personal information, we will:

  • Notify affected users as soon as reasonably possible after becoming aware of the breach
  • Report the breach to the Information Regulator of South Africa where required by POPIA
  • Provide information about:
    • The nature of the breach
    • What personal information was affected
    • Steps we are taking to address the breach
    • Recommended actions you can take to protect yourself

Notification will be sent to the email address associated with your account unless the breach prevents us from doing so, in which case we will use alternative means of communication.

12. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information
  • Request correction or updating of personal information
  • Request deletion or restriction of processing
  • Object to the processing of personal information in certain circumstances
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator of South Africa
Account Deletion

You may request deletion of your account and associated personal information at any time by contacting us at support@teamtjie.co.za.

Upon receiving a deletion request, we will:

  • Delete your account and personal information within 30 days
  • Retain certain information where required by law (such as transaction records for tax purposes)
  • Anonymise data used for analytics where complete deletion is not feasible

Please note that deletion is permanent and cannot be undone. You will lose access to all content, teams, and subscription benefits associated with your account.

Requests may be submitted by contacting us using the details above.

13. Children's Information

The Service is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information, please contact us so that we can remove such information.

14. Foreign Users

We do not actively market or target users outside South Africa.

Users who access the Service from outside South Africa do so on their own initiative and are responsible for compliance with applicable local laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be effective when posted on this page. Continued use of the Service after changes are published constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@teamtjie.co.za Address: Teamtjie 27 Sonneweelde Street, Durbanville, Cape Town, 7550, Western Cape, South Africa